Product not delivered on time
Conversation
I ordered an iPhone 15 Pro Max on March 20th, but it still has not been delivered. The tracking shows it's been in transit for 5 days. Can you please check the status?
Dear Customer, thank you for contacting us. I apologize for the delay in delivery. I've checked your order and it appears there was a delay at the distribution center. I've contacted our logistics partner to expedite the delivery. You should receive it by March 25th.
Thank you for the update. I appreciate your quick response. Please let me know if there are any further delays.
You're welcome! I'll keep you updated on any changes. Your order is now with the local courier and should be delivered today or tomorrow. Is there anything else I can help you with?
Ticket Details
Status
In Progress
Priority
High
Type
Shipping Issue
Order ID
ORD-001234Created
Mar 20, 2026
Last Update
Mar 23, 2026